Pearly's Resume

Pearly Paul

I am a Python Programmer with 10 years of industrial experience in analysis, design, development, implementation, and testing enterprise applications using Java and J2EE. I have hands on experience on Agile Scrum Methodology, Object Oriented Programming (OOP), J2EE and Client/Server multi-tier architecture. In addition, I am well-versed in all the phases of Software Development Life Cycle (SDLC) with Analysis, Design, Development, Integration, Debugging and Testing for Software Applications in Client Server environment, Object Oriented Technology and Web based applications.

I am a permanent resident that does not require visa sponsorship of any kind. I am originally from India. After I married my husband, I immigrated to the United States in February 2019, and I have loved this country ever since.

Technical Skills

Programming Languages: Java | J2EE | JDBC | C | C++ | SQL

Databases: Oracle | SQL Server | MySQL | MongoDB

Intergrated Development Environment Tools: IntelliJ | Eclipse | Net Beans

Web Application Servers: Apache Tomcat | JBoss WildFly | IBM WebSphere | Oracle WebLogic

Web Development Methodologies: Agile | Waterfall | J2EE Design Patterns

Operating Systems: Linux | Unix | Windows

Version Control Tools: Git | SVN

Spoken Languages: English | Hindi | Tamil | Malayalam

Work Experience

Application Support Engineer

J. P. Morgan Chase Bank, N.A. | March 2022 - Present

Duties and Responsibilities

· Troubleshoot priority incidents, facilitate blameless postmortems and ensure permanent closure of incidents

· Collaborate across Application Development, Product and production management to establish and maintain Service Level Objective (SLO), Service Level Indicator (SLI) and Error Budget for key Production services.

· Identify application patterns and analytics in support of better service level objectives

· Implement required telemetry and observability to monitor and measure the quality of service in real-time against the established SLO

· Manage, track and validate all changes to the Production, Disaster Recovery environment

· Manage priority incidents and leverage cross-functional teams to quickly eliminate impacts

· Escalate issues/Risks effectively when necessary across supporting framework

· Troubleshoot Key technical issues or escalate and work with appropriate technology teams to provide solutions.

· Manage application and infrastructure to maximize stability and resiliency. Leverage and improve monitoring and alerting capabilities to ensure application SLAs are met.

· Provide Level III production support to applications in production. Handle Code deployments for application releases.

· Strong focus on automation and processes. Design, implement, improve and utilize key monitoring tools.

· Automate software and product upgrades, change management, and release management solutions

Environment: Java

Application Support Assistant Vice President

Citibank, N.A. | July 2020 - March 2022

Duties and Responsibilities

· Supported global payments and processing of international transactions.

· Working familiarity with .Net services and/or SSIS packages

· Investigating incidents and determining short/mid/long term solutions with relevant teams and review them periodically

· Provided release coordination and communication leading up to, during and after deployment

· Worked with infrastructure team on capacity planning and effective system monitoring

· Provided client-focused care and maintain good working relationships with all clients

· Used technical expertise and systems knowledge to understand and managed priorities and scheduling conflicts

· Conducted testing, providing UAT support and handled production rollout

· Experienced in supporting UNIX, MS SQL and PowerShell scripting Windows-based applications.

· Provided 24/7 on-call service for production issues/incidents and escalations

· Remarkable in supporting Unix production support environment.

· Expertise in analyzing and resolving production issues.

· Sound knowledge of UNIX/Linux, SQL, shell-scripting, XML

· Skilled in Unix Shell Scripting and PowerShell Scripting

· Acted as a liaison between users/traders, interfacing internal technology groups and vendors

· Acted as advisor and instructor to new and lower-level analysts

· Directly impacted the business by ensuring the quality of work provided by self and others; impacted own team and closely related work teams

· Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information

· Active involvement in and ownership of Support Project items, covered Stability, Efficiency, and Effectiveness initiatives of the firm.

· Acted as SME to senior stakeholders and /or other team members

· Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy.

· Partnered with appropriate development and production support areas to prioritize bug fixes and support tooling requirements. Participated in application releases in development, testing and deployment into production. Engaged in post implementation analysis to ensure successful system design and functionality.

· Considered implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact. Ensures essential procedures are followed and helps to define operating standards and processes.

· Maintained application systems that have completed the development stage and are running in the daily operations of the firm. Managed, maintained and supported applications and their operating environments, focusing on stability, quality and functionality against service level expectations.

· Performed same day risk reconciliations. Developed and maintained technical support documentation. Identified ways to maximize the potential of the applications used. Assessed risk and impact of production issues and escalated to Business and Technology Management in a timely manner.

· Ensured that storage and archiving procedures are in place and functioning correctly. Formulated and defined scope and objectives for complex application enhancements and problem resolution

· Reviews and develops application contingency planning to ensure availability to users.

· Team-lead of Commerical Cards Team

· Experienced in scheduling and troubleshooting Autosys jobs, in changing jil files, and in NumPy and Pandas.

Environment: .NET | C#

Application Support Intermediate Analyst

Larsen & Toubro, Ltd. | September 2019- July 2020

Duties and Responsibilities

· Established strong and collaborative relationships across the facility demonstrating a team and service-oriented approach to solving problems in a timely, efficient manner. Maintained and improved existing Internet/Intranet applications.

· Integrated applications with designing database architecture and server scripting.

· Maintained and the several RPA bots as batch processes on daily basis and ensure quality and high performance to the internal and vendor applications of the organization.

· Performed proactive analysis of infrastructure capacity and performance. Performed regular system maintenance, backups, hardware and software upgrades, physical to virtual migrations and performance tuning.

· Created user information solutions and backend supports, including wrote python programs that allow automation.

· Created technical design recommendations for developing and integrating programs per written specifications. Created number of failover procedures for operation and support teams. Worked with production support teams to ensure smooth transition of software developed.

· Extensively involved in Robotic process automation solutions using Automation Anywhere. Developed and configured automation processes as per the technical design document (TDD) to meet the defined requirements.

· Created database connections to fetch the data and automated the process to arrange data with Automation Anywhere. Developed bots using Automation Anywhere to automate process which was done using manual interference.

· Involved in automate the business requirement using Automation Anywhere by creating tasks using task recorder and task editors. Worked on using Excel and CSV commands with Automation Anywhere.

Java/J2EE Developer

Cognizant Technology Solutions Corporation | Oct 2014–Dec 2018

Duties and Responsibilities

· Designing, Coding, Preparing Unit Test plan, Test Cases, Test Data and Testing.

· Used the functionalities to write code in HTML5/HTML, CSS3/CSS, Angular.js, JavaScript, jQuery, Ajax, and JSON with MySQL database as the backend.

· The project is built upon the Single Page Application (SPA) criteria. Developed Web application for backend system using Angular.js with cutting edge HTML5 and CSS3 techniques. For new web site, features wrote Angular.js controllers, views and services.

· Developed jQuery code using an XML Http Request Adapter to send an AJAX request to the server-side code and implemented a callback function to handle the results. Worked on prototypes for Responsive Web design

· Implemented JavaScript source code and embedded nested handling logic using jQuery event handlers and call back functions. Created Dynamic Web Pages using Web Controls and developed forms using HTML5. Coded pages with best Search Engine Optimization (SEO) techniques. • Used Content Management system (CMS) for the dynamic configuration of the header and footer of the web application.

· Styled pages using CSS3 and developed JavaScript for user interfaces. Implemented XML parsing code for different application. Worked on Drupal module development & systems administration.

· Developed server-side REST style web services and called them from angular controllers. Worked with teams in designing and developing server optimization techniques like caching, output stream compression, Drupal module updates and releases etc.

· Frequently met with the project manager to review project goals and to create proposals for future developments, researching their fields for UI design. Worked with the team of architects and to gather requirements and enhance the application functionality and add new features.

· Developed the application based on MVC architecture. Developed web application using JSP, Servlets, Java Beans that uses MVC design pattern.

· Created user-friendly GUI interface and Web pages using HTML, CSS and JSP. Used Java Swing in designing user interfaces. Used Java Fundamentals and OOPS concepts like inheritance, polymorphism, abstraction to develop the code. Implemented core java concepts like Multithreading, Exception Handling and collection wherever necessary.

· Used Eclipse as IDE tool for creating Servlets, JSP and XML. Wrote SQL for JDBC prepared statements to retrieve the data from database. Monitored the logs using Log4J and fixed the problem. Developed test cases using JUnit for unit testing.

· Developed application on Apache Tomcat Server to automate the process of tracking the projects, maintaining the records of invoicing which is a part of the project billing and to automate the calculation of revenues based on the invoices raised. Involved in build and deploying the application using ANT. Used the Application for Version Control built on CSV for on bug fixing and Production Support.

Education

Master of Science in Data Science (Pending)

Southern Methodist University | April 2021-May 2023

Dallas, Texas, United States

Bachelor of Engineering in Electronics and Communication Engineering

Anna University · Alpha College of Engineering | April 2010-April 2014

Chennai, Tamil Nadu, India

Certifications

· Red Hat Certified System Administrator

· Red Hat Certified System Engineer.

· Red Hat Certified Specialist in Ansible Automation

· ITIL-v3

· OCAJP

Interests

When I am not working or studying, I enjoy spending time with my family. I like to read, shop, and binge watch TV series just like anyone else.

Projects

I have worked on several projects over the years. Some are for class, and some are for fun. Enjoy!

Here is collection of all my projects on GitHub.

You can find my YouTube Channel where I post my presentateions

Feel free to contact me via the information listed at the top of the page and follow me on LinkedIn

Thank You Visiting!

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